Return & Refund Policy

Our full Return, Refund & Cancellation Policy, including the 7-day return window, free pickup, refund timelines and how to cancel an order, is here:

Questions? Email info@pulseio.in or call/WhatsApp +91 90711 01108.

FAQs

Frequently asked questions

How many days do I have to return a wheelchair?

7 days from delivery. We arrange a free doorstep pickup.

When will I get my refund?

Within 5–7 business days after the product reaches us and passes inspection, to your original payment method.

What if my wheelchair arrives damaged?

Tell us within 48 hours of delivery with photos or a short video. We'll arrange a free replacement, repair or full refund.

Can I cancel my order?

Yes, for a full refund before it is dispatched. After dispatch, you can refuse delivery or use the 7-day return.

Can I get a replacement instead of a refund?

Yes. For defective, damaged or wrong items, you can choose a free replacement, subject to stock.

Still have a question? Talk to a Pulse mobility expert. Free advice, no pressure. WhatsApp us →